Shipping policy

Shipping Policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or UK public holidays.

UK Shipping

• Standard Delivery (3–5 business days) — £3.99
• Express Delivery (1–2 business days) — £4.99
• Free standard delivery on orders over £100

International Shipping

• EU Standard (5–10 business days) — £14.99
• International Standard (7–14 business days) — £23.99

We ship to most countries worldwide. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Tracking Once your order has shipped, you will receive a confirmation email with tracking information.

Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at hello@neighbourlondon.com and we'll look into it straight away.